A better way to manage employee data
A process-oriented and user-centric redesign of how information and activities flow in a human resource enterprise solution.
After 24 customer interviews and a complete UX audit on the application, I identified 2 significant usability problems: broken workflow with time-consuming manual review process and poor information architecture. These problems have resulted in substantial manpower requirements for low-criticality tasks, and high probability of human errors.
Poor information architecture
It it hard to access required employee data due to the poorly organized information architecture. Before making a change, a manager needs to go into the system to retrieve required employee data. However, since the information is not organized in an intuitive way, a manager usually asks an HR Specialist to locate the information for them.
Homepage is not clear on the action
Left navigation Is not logically organized (see red)
To create a streamlined process that allows clients efficiently manage their employees, I designed a new workflow to 1) let a manager kick off a change request within the HR platform, 2) allow leadership team and HR Specialists to review, edit, approval, or reject a change request within the HR platform.
Submit a change with pre-populated data
All existing employee data is pre-populated, eliminating needs to retrieving data, and asking for help of a provider’s HR specialist.
Review, edit, and approve requests in one click
The new workflow allows users to review, approve/reject, edit, on the same screen, with one click. This drastically reduces the users’ learning and memory stress in using the solution.
